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Applies to
In Microsoft 365 organizations with mailboxes in Exchange Online or on-premises mailboxes using hybrid modern authentication, you can submit false positives (good email marked as spam), false negatives (bad email allowed), and phishing messages to Exchange Online Protection (EOP).
What do you need to know before you begin?
- For the best user submission experience we recommend using the Report Message and the Report Phishing add-ins. See Enable the Report Message add-in and Enable the Report Phishing add-in for more information.
- If you're an admin in an organization with Exchange Online mailboxes, we recommend that you use the Submissions portal in the Security & Compliance Center. For more information, see Use Admin Submission to submit suspected spam, phish, URLs, and files to Microsoft.
- Admins can disable or enable the ability for users to report messages to Microsoft in Outlook on the web. For details, see the Disable or enable junk email reporting in Outlook on the web section later in this article.
- You can configure reported messages to be copied or redirected to a mailbox that you specify. For more information, see User submissions policies.
- For more information about reporting messages to Microsoft, see Report messages and files to Microsoft.
Disable or enable junk email reporting in Outlook on the web
By default, users can report spam false positives, false negatives, and phishing messages to Microsoft for analysis in Outlook on the web. Admins can configure Outlook on the web mailbox policies in Exchange Online PowerShell to prevent users from reporting spam false positives and spam false negatives to Microsoft. You can't disable the ability for users to report phishing messages to Microsoft.
What do you need to know before you begin?
- To connect to Exchange Online PowerShell, see Connect to Exchange Online PowerShell.
- You need to be assigned permissions in Exchange Online before you can do the procedures in this article. Specifically you need the Recipient Policies or Mail Recipients roles, which are assigned to the Organization Management and Recipient Management role groups by default. For more information about role groups in Exchange Online, see Permissions in Exchange Online and Modify role groups in Exchange Online.
- Every organization has a default policy named OwaMailboxPolicy-Default, but you can create custom policies. Custom policies are applied to scoped users before the default policy. For more information about Outlook on the web mailbox policies, see Outlook on the web mailbox policies in Exchange Online.
- Disabling junk email reporting doesn't remove the ability to mark a message as junk or not junk in Outlook on the web. Selecting a message in the Junk email folder and clicking Not junk > Not junk still moves the message back into the Inbox. Selecting a message in any other email folder and clicking Junk > Junk still moves the message into the Junk Email folder. What's no longer available is the option to report the message to Microsoft.
Use Exchange Online PowerShell to disable or enable junk email reporting in Outlook on the web
- To find your existing Outlook on the web mailbox policies and the status of junk email reporting, run the following command:
- To disable or enable junk email reporting in Outlook on the web, use the following syntax:This example disables junk email reporting in the default policy.This example enables junk email reporting in the custom policy named Contoso Managers.
For detailed syntax and parameter information, see Get-OwaMailboxPolicy and Set-OwaMailboxPolicy.
How do you know this worked?
To verify that you've successfully enabled or disabled junk email reporting in Outlook on the web, use any of the following steps:
- In Exchange Online PowerShell, run the following command and verify the ReportJunkEmailEnabled property value:
- Open an affected user's mailbox in Outlook on the web, select a message in the Inbox, click Junk > Junk and verify the prompt to report the message to Microsoft is or is not displayed.*
- Open an affected user's mailbox in Outlook on the web, select a message in the Junk Email folder, click Junk > Junk and verify the prompt to report the message to Microsoft is or is not displayed.*
* Users can hide the prompt to report the message while still reporting the message. To check this setting in Outlook on the web:
- Click Settings > View all Outlook settings > Junk email.
- In the Reporting section, verify the value: Ask me before sending a report.
Topics Map > Frequently Asked Questions > Client Support
365 Login
Topics Map > Features and Functionality > Client Capabilities > DesktopThis document describes how you can determine the version of Office you have installed on your computer. These instructions assume you already have an Outlook profile/account configured. If you do not have Outlook configured, you can substitute Outlook with any of the other Office applications in the steps below.
Important: To get the latest features/updates, it is recommended that you install the Microsoft Office 365 ProPlus/Subscription/enterprise version of Office/Outlook. The Professional Plus/2016/2019/Volume License version is only receiving security updates.
- Note - Windows 7 End of Support and Office 365 ProPlus
- As announced previously, Windows 7 will be out of support after January 14, 2020. Because Office 365 is governed by the Modern Lifecycle Policy, customers are required to stay current as per the servicing and system requirements for the product or service. This includes using Office 365 ProPlus on a Windows operating system that is currently in support.Using Office 365 ProPlus on older, unsupported operating systems may cause performance and reliability issues over time. If your organization is using Office 365 ProPlus on devices running Windows 7, we strongly recommend your organization move those devices to Windows 10.[How does this impact me?]Even though Windows 7 will no longer be supported after January 2020, we understand Office 365 customers may need more time in their migration to a supported operating system. Through January 2023, Microsoft will provide security updates for Office 365 ProPlus on Windows 7. But, during that time, as long as the device is still running Windows 7, Office 365 ProPlus won’t receive any new features updates.[What should I do to prepare for this change?]We recommend that organizations migrate to Windows 10 or a supported operating system before the end of support date on January 14, 2020 in order to continue receiving new feature updates to Office 365 ProPlus. Make sure to discuss this process with your local IT staff before making changes to your system.We’ll be providing more information by January about how to get security updates for Office 365 ProPlus on devices running Windows 7 after support for Windows 7 ends.Note: This information also applies to Office 365 Business which is included in business plans such as M365 Business and Office 365 Business Premium, and to desktop versions of Project and Visio.For more information, please see this support article and this FAQ.
Select your operating system:
Windows OS
365 Outlook
- Start Outlook/Word or any other Microsoft Office application.
- On the File menu, click Office Account or Account.
- Under Product Information, you'll see the general version of Office installed on your computer.
This version was downloaded/installed from your Office
365 subscription - you must have an active Office 365
ProPlus license/subscription to run this version.
This version was downloaded/installed from Campus Software Library (CSL). - For complete version, click About Outlook/Word. A new window will appear. The top will display the build information and if the client is 32- or 64-bit.
- Click left arrow to return to Outlook/Word.
Mac OS
- Start Outlook/Word or any other Microsoft Office application.
- From the Outlook menu on the Apple menu bar, select About Outlook.
- You will be presented with the 'About Outlook/Word' screen:
This version was downloaded/installed from your Office 365
subscription - you must have an active Office 365 ProPlus
license/subscription to run this version.
This version was downloaded/installed from Campus Software
Library (CSL). - Click red X to return to Outlook/Word.